Bridge help center

Getting started

1. Get to know your conversations · Screen tour · 6 stepsAll your conversations with customers and teammates, in one place.
2. Find a chat · Task · 7 stepsLocate any conversation and see what needs your attention.
3. Reply to a customer · Task · 9 stepsWrite and send your reply on the right channel, from the chat box.
4. Release a conversation · Task · 6 stepsClose your session with a contact when you have finished attending them.
5. Start a new conversation · Task · 6 stepsReach a contact for the first time, with the right people and line.
6. Send a message to several contacts · Task · 19 stepsFilter your contacts, select them and send them a message, each one through the right channel.
7. See the customer’s information · Task · 9 stepsCheck and correct the customer’s data, see their other chats and everything shared in the conversation.
8. Call or schedule a meeting · Task · 11 stepsCall a contact on WhatsApp or by phone, or schedule a meeting, without leaving the chat.

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