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9. Data handling and privacy

This section is how Bridge handles data in several scenarios, including compliance with privacy regulations.

Aug 21, 2026●
1

Data behavior on disconnect and uninstall

## Data behavior on disconnect and uninstall
2

GDPR contact deletion

Bridge is subscribed to HubSpot's contact deletion webhook to comply with privacy regulations, including GDPR.

3

Webhook subscription

Bridge maintains an active subscription with the following configuration: {   "subscriptionType": "object.deletion",   "objectType": "contact",   "active": true }

4

What Bridge does when it receives a deletion webhook?

  • Dissociates the contact from CRM sync (breaks the link between the Bridge contact and the HubSpot contact).
  • Does not delete data on the Bridge side — ongoing conversations, message history, and local records are preserved.
  • Stops receiving further updates from HubSpot for that contact.
  • The contact continues to operate locally in Bridge as a standalone record, no longer synced to HubSpot.

Rationale: Bridge's approach preserves ongoing customer conversations rather than deleting them abruptly when a HubSpot user removes a contact. This prevents accidental loss of active communication threads. Customers who need explicit deletion of their data from Bridge can request it through support (see Section 11).

5

Data retention

For details on Bridge's data retention policies, please refer to the Bridge Privacy Policy at bridge.new/privacy.

6

Requesting data deletion

If you need to request explicit deletion of your data from Bridge (beyond what the automatic GDPR webhook handles), contact support with your request. See Section 11 for support contact details.